MEMO REPAIRS
M.E.M.O. are responsible for repairs within council properties and communal areas across the estate, whether it's a minor repair or a significant issue, we are here to help.
Our repairs procedure is designed to ensure a prompt and effective maintenance service. Throughout the process you will receive updates, and our qualified tradespeople will complete repairs to a high standard.
Tenants are responsible for keeping their home in good order and informing the M.E.M.O. office when issues arise which may require a repair.
Repair categories, level of urgency and expected timeframes
Issues outside your flat
Roof maintenance
Communal drains, gutters, and rainwater pipes
Windows
Boundary walls, fences, and paths
Issues inside your flat
Mould wash, painting of walls and ceilings
Heating and hot water
Plumbing
Electrical wiring, sockets, light fi ttings, and smoke detectors
Kitchen and bathroom general repair maintenance
Internal door handles
Windows
Communal areas
Common entrances, including door entry systems, hallway lighting, stairways, windows, television aerial
Repairs to communal areas may be a joint responsibility if other owners are involved.
Repairs not covered by MEMO
We will not repair minor problems at your home, such as:
Curtain rails and installation of lightbulbs, changing locks and replacing keys if they have
been lost or stoleninternal decoration, floor coverings, such as carpet, shower curtains, and
internal leasehold property repairs.
Report a repair
Request a repair by clicking the button below and submitting the form
MEMO REPAIRS
020 7976 5788
info@millbank-emo.co.uk
Out of Hours/Emergency Repairs:
Westminster City Council Repairs
0800 358 3783
housing.enquiries@westminster.gov.uk